![]() They are cut off from the outside world during their shifts and sometimes wait in long lines to use toilets smeared with feces. There, people with knowledge of the facility said, low-wage workers toil, often in oppressive heat with grueling targets. It was founded in 1992 and also counts Dell and Lenovo as clients. ![]() Then you'd surrender your expensive aluminum brick and watch it disappear behind closed doors for repair.īut behind that gleaming white facade, your laptop would likely begin a journey to a very different place.Īpple contracts out many of its laptop repairs to a Texas company called CSAT Solutions, a major piece of the technology giant's third-party repair network. A friendly, casually dressed employee would say hello and listen to your problem. ![]() Surrounded by pristine white walls, floor-to-ceiling windows, and blond wood tables, you would wait for help at Apple's Genius Bar. If you're ever unlucky enough to spill a latte between the keys of your $1,300 MacBook Pro or shatter its screen, your first stop would probably be Apple's website, where you could schedule an appointment to take it to a nearby Apple Store.
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